It's possibile to show the list of active agents on "service desk" ?

Hi,
I need to show,  in a "confluence" page, a list of the agents that are active at the moment in "service desk" module. How I can do ths? It is available an add-on? thank'You in advance

1 answer

Hey Massimo,

have a try

Assign an agent to a service desk project

Project administrators, i.e. service desk administrators, can assign agents to their individual service desks as needed. 

You can do this in one of the following ways:

  • In a service desk project, go to People > Agents
    • To assign an agent to the service desk, select Add an agent \. 
  • If you are a JIRA administrator or system administrator: In the header, go to Service Desk > Manage agents. Find the agent in the allocated agent list and select Assign service desks
    tick Keyboard shortcut'g' + 'g' + start typing 'service desk agents'

To remove an agent from your service desk project, go to People > Agents, find the agent in the agent list, and select Remove access

https://confluence.atlassian.com/servicedesk025/managing-agents-754977399.html

 

Cheers

 

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