Hi Alina,
You may want to take a look at this Atlassian blog article:
https://www.atlassian.com/blog/inside-atlassian/managing-vacation-days-jira-confluence
Alina - what exactly do you mean? Non-working days for a Service Desk? Please describe your use case in more detail so that we can think of an appropriate solution.
Cheers
Christoph
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