Issue uploading tracking plugin licence


I installed CustomWare TRacking pluging. But when I tried to upload the licence key I received the error message saying "Could not parse certificate: DerInputStream.getLength(): lengthTag=42, too big."

Is there a way to get around?



1 answer

1 accepted

Ziana has kindly provided me with a solution.

Get handy the key first then install it.

It appears lin left hand side menu in admin section under CustomWare plugin.

Click on the plugin name and upload the key.

Ziana's answer is below:

I believe you are trying to use the Plugin License Manager from Adaptavist to install the license key. Instead, please follow these instructions for Tracking plugins: , under Licensing section.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

1,011 views 22 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you