I havent been able to get to my confluence instance since Thursday of last week. With no response from multiple calls to support. I spoke with someone in Sales today who said that someone from support would be sending me an email with a support ticket soon after our call. Still nothing. I'm very scared to continue using this service if losing access to the site based on some kind of internal error is taken so lightly as to take multiple days to resolve. Anyone else having issues trying to log in to their on-Demand Confluence instance?
Sorry you had a tough time! I took a look in our support system and noticed you hadn't filed any tickets with us at all - if you're unable to access your instance it's probably a good idea to file a Priority 1 issue so that Support is aware of the issue, and can take a look at your instance. Also note that we do not provide phone support over the weekend as per our Support Offerings - https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings
If you're still having issues, I would recommend following up on the ticket that our Support Engineers created for you this morning.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
@Manon Soubies-Camy is an engineer who has been an avid Atlassian user since 2014. She helps companies of all sizes transform the way they work with the Atlassian stack, including Jira and Confl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs