I havent been able to get to my confluence instance since Thursday of last week. With no response from multiple calls to support. I spoke with someone in Sales today who said that someone from support would be sending me an email with a support ticket soon after our call. Still nothing. I'm very scared to continue using this service if losing access to the site based on some kind of internal error is taken so lightly as to take multiple days to resolve. Anyone else having issues trying to log in to their on-Demand Confluence instance?
Sorry you had a tough time! I took a look in our support system and noticed you hadn't filed any tickets with us at all - if you're unable to access your instance it's probably a good idea to file a Priority 1 issue so that Support is aware of the issue, and can take a look at your instance. Also note that we do not provide phone support over the weekend as per our Support Offerings - https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings
If you're still having issues, I would recommend following up on the ticket that our Support Engineers created for you this morning.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs