This one, correct?
Can you confirm the version of Confluence you are using? Do you mind if I test with one of the email addresses from your domain? If you have a test email I could use that is throwing the error can you let me know? I'd like to report this as a bug but I want to make sure I can replicate the issue.
Lastly, are you able to invite users without having the error?
Correct! Here's a full screenshot:
Confluence Server 6.2.0. We don't operate @cam.ac.uk, so I don't have a test email you could use, unfortunately. :(
Yes, I'm able to invite users with having the error.
It could be, but it does seem to work with other European domains, so I'm trying to track down the pattern. I will find out how to replicate it so I can report it and come back to you here with the bug ticket.
Thank you for your patience!
I've tested this on Confluence 6.2.0, 6.2.1, and 6.4.1 using both a *.nl address and I even tested with your own domain but I am not able to replicate the problem.
Could you tell me, what are you using as user management in Confluence - is it the built-in one, connected to Jira for user management, or something else, such as LDAP?
As for the username you censored - does it have any characters in it other than numbers/letters?
That's the same I tested with, unfortunately. I did find some bugs that say if the email contains unicode it won't go through, and one from the past if there's a dot in the username, but that doesn't appear to apply to your case.
Do you have this problem with other domains or all other users on the same domain?
Please also open Confluence Home on your server, go to /logs, and find the atlassian-confluence.log. You can then attempt adding the user again, and then check the logs to see what errors occur.
Please post the output here.
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