It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to email an article from the knowledge base to a customer through Confluence?

When a customer raises an issue I want to be able to email the customer an article from the knowledge base that may help them solve the problem. Is this possible? If so how do I do it? Thanks. 

1 answer

0 votes

Hello Fahad,

Thank you for contacting us.

There's not a way to email page contents to either licensed Confluence users or unlicensed users (Jira Service Desk customers, for example.)

There's a feature request below to track this request for Confluence Cloud:

  • CONFCLOUD-22869 when using the Share feature, add ability to send page contents

In Confluence Server only, there's an add-on for this, which is not available for Cloud:

My suggestion as a workaround would be to export the content and then email the exported file to your customer.

I hope that helps, but do let me know if you have any questions about this.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

327 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you