You would only need Confluence if you wanted to connect a Knowledge Base to your Service Desk. To create automations, follow the below path.
You must be at least a Project Admin to do this
Lets try to keep the comments under the original answer so we don't make new answers that are actually just comments.
That user would get mentioned via an email notification if @ mentions are set up in the notification scheme.
It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...
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