Installation of a plug-in has stalled, how can I reset or remove it?

[kevin shrapnell]

Hi

I attempted to install the Confluence Google Drive plug in, the installation stalls partway through and does not complete. I now can't enter Manage Add-on page without the installation starting again, and stalling again.This blocks me from managing add-ons.

I have used different browsers, cleared the cache and attempted to use safe mode (which is not available on the manage add-on page, and the page becomes stalled immediately anyway)

stuck plugin.png

I am using Confluence 6.0.0-OD-2016.03.1-0006, and UDM v2.20.1

Any suggestions?

thanks,

Kevin

stuck plugin.png ‏105 KB

[Nic Brough [Adaptavist] · Accepted solution]

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side.  ( https://support.atlassian.com )

[Jakub Korczyc]

I have the same problem with Draw.io plugin

image2016-2-6 13:33:23.png

I'm using confluence cloud

Confluence 6.0.0-OD-2016.05.1-0005

image2016-2-6 13:33:2.png ‏22 KB

image2016-2-6 13:33:23.png ‏22 KB

[kevin shrapnell]

Thanks Nic

[kevin shrapnell]

This problem was resolved by support restarting the server.