Installation of a plug-in has stalled, how can I reset or remove it?

Hi

I attempted to install the Confluence Google Drive plug in, the installation stalls partway through and does not complete. I now can't enter Manage Add-on page without the installation starting again, and stalling again.This blocks me from managing add-ons.

I have used different browsers, cleared the cache and attempted to use safe mode (which is not available on the manage add-on page, and the page becomes stalled immediately anyway)

stuck plugin.png

I am using Confluence 6.0.0-OD-2016.03.1-0006, and UDM v2.20.1

Any suggestions?

thanks,

Kevin

4 answers

1 accepted

Accepted Answer
1 vote

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side.  ( https://support.atlassian.com )

I have the same problem with Draw.io plugin

image2016-2-6 13:33:23.png

 

I'm using confluence cloud

Confluence 6.0.0-OD-2016.05.1-0005

 

 

Thanks Nic

This problem was resolved by support restarting the server.

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