Installation of a plug-in has stalled, how can I reset or remove it?

Hi

I attempted to install the Confluence Google Drive plug in, the installation stalls partway through and does not complete. I now can't enter Manage Add-on page without the installation starting again, and stalling again.This blocks me from managing add-ons.

I have used different browsers, cleared the cache and attempted to use safe mode (which is not available on the manage add-on page, and the page becomes stalled immediately anyway)

stuck plugin.png

I am using Confluence 6.0.0-OD-2016.03.1-0006, and UDM v2.20.1

Any suggestions?

thanks,

Kevin

4 answers

1 accepted

1 vote
Accepted answer

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side.  ( https://support.atlassian.com )

I have the same problem with Draw.io plugin

image2016-2-6 13:33:23.png

 

I'm using confluence cloud

Confluence 6.0.0-OD-2016.05.1-0005

 

 

Thanks Nic

This problem was resolved by support restarting the server.

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