Installation of a plug-in has stalled, how can I reset or remove it?


I attempted to install the Confluence Google Drive plug in, the installation stalls partway through and does not complete. I now can't enter Manage Add-on page without the installation starting again, and stalling again.This blocks me from managing add-ons.

I have used different browsers, cleared the cache and attempted to use safe mode (which is not available on the manage add-on page, and the page becomes stalled immediately anyway)

stuck plugin.png

I am using Confluence 6.0.0-OD-2016.03.1-0006, and UDM v2.20.1

Any suggestions?



4 answers

1 accepted

1 vote
Answer accepted

The answer for Server is to read the logs and clear the plugin caches, but you can't do those on Cloud.

I'd punt this straight over to Atlassian support - they need to fix it on their side.  ( )

I have the same problem with plugin

image2016-2-6 13:33:23.png


I'm using confluence cloud

Confluence 6.0.0-OD-2016.05.1-0005



Thanks Nic

This problem was resolved by support restarting the server.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Tuesday in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

212 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you