Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Installation Confluence 6.9.0 (Finished) Edited

Deleted user Jun 21, 2018

Hallo zusammen


Kann mir jemand den Fehler erklären?/Can someone explain the mistake to me?


com.install4j.runtime.beans.actions.files.CreateZipFileAction failed


Fehler passiert bei/Mistake happens at:


Backing up the Confluence home directory



4 answers

Seems like the Zip file for the Confluence home directory backup has failed. Is it possible you are trying to backup (write) your Confluence home directory in a folder that access has not been granted (read-only)?

0 votes
AnnWorley Atlassian Team Jun 21, 2018

Hi Markus,

I checked out some old support tickets where that error (CreateZipFileAction failed) was thrown during an upgrade and they turned out to be permissions issues as suggested by Julien or else the servers were running out of disk space during the backup step.

Backing up the home directory is an option when you run the installer. One workaround is to manually back up your home directory before the upgrade and then opt out of the backup when you run the installer.



0 votes
Deleted user Jun 22, 2018

At first...

Thank's for the Tipps.
But I have 20GB of free space available on the partition. That should be enough, I think. Likewise, I have given all users all rights to the folder. But unfortunately it still does not work. Does anyone else have any tips?

0 votes
Deleted user Jun 28, 2018

Hello everybody,

I have done it myself now. And it was logical very simple. As always. There are still 4 processes running from Tomcat in the background. I have finished and now it works.


Thanks anyway to everyone

Hi Markas, What did you do to resolve this?  Did you end the tomcat processes before running the installer?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

383 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you