Insert button disappeared after Confluence 3.5.13 upgrade

The Insert button in the rich text editor bar disappeared in our instance of Confluence after we upgraded to 3.5.13. On our test instance, a restart and clearing the cache seemed to fix the issue, but this is not working for our production instance.

Any ideas? That little button is really important for our non-wiki markup users.

2 answers

This widget could not be displayed.
David Simpson Community Champion Sep 20, 2011

You could just try disabling and reenabling the TinyMCE Editor Plugin. it might just do the trick :)

This widget could not be displayed.
David Simpson Community Champion Sep 20, 2011
Try this:
  1. Browse to Confluence Admin | Configuration | Plugins
  2. Click Show System Plugins
  3. Click on TinyMCE Editor Plugin and look for modules that are disabled. Enabled them. In Confluence 3.5 it says "22 of 22 modules enabled" if all modules are enabled :)

All plugins are enabled (22 of 22). Is there one I should disable and re-enable?

Sigh, I did that and it was unsuccessful.

I'm getting a weird message about our license support expiring yesterday, despite the fact that it is up to date in MyAtlassian, so I'm going to get that resolved and see if I can work on this then, since it says changes to plugins won't register with an expired license.

Alright license has been updated and there is still no change when I disable and enable the TinyMCE Editor. Next step, uninstall and reinstall all system plugins?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

471 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you