Information is required regarding giving access of specific pages to our customers on confluence

We have different customers and for each customer we have certain documentation. We made separate pages for each customer on which the documents are uploaded. We want to provide view only access to customers of their respective pages / documents preferrably in the Jira Service Desk customer portal. Kindly guide. Thank you.   

1 answer

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Hello Mudassar,

In your JIRA Service Desk Portal, you can link it to the particular space in Confluence where these documents are stored. See Serving Customers with a Knowledge Base for more information.

Start at Viewing access for details on how to select the permissions you require for your Service Desk Customers.

With this, you will need to make sure all the required documents are in the same Confluence space since you will be opening that space up to your Service Desk customers.

Let us know if this answers your question or if you have any further questions or concerns.

Kind Regards,

Shannon

Thank you Shannon where will the customers view these documents?

Hi Mudassar,

When you set up the knowledge base in Service Desk, the customers are able to access it via the Customer Portal. There are a few examples of how this would look in Using the help center documentation.

Let us know if you have any further questions about this! 

Kind Regards,

Shannon

Shannon I have linked knowledge base to service desk project 

also in knowledge base settings in service desk project given access to customers

given user access to customer group on confluence

Given read only access to that customer group to that space in confluence

but still the customer portal does not show the knowledge base

got access on customer portal Thank you

Hi Mudassar,

Happy to hear you got access! If the information we provided you helped you please feel free to accept the answer!

Take care and 

Kind Regards,

Shannon

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