We have different customers and for each customer we have certain documentation. We made separate pages for each customer on which the documents are uploaded. We want to provide view only access to customers of their respective pages / documents preferrably in the Jira Service Desk customer portal. Kindly guide. Thank you.
In your JIRA Service Desk Portal, you can link it to the particular space in Confluence where these documents are stored. See Serving Customers with a Knowledge Base for more information.
Start at Viewing access for details on how to select the permissions you require for your Service Desk Customers.
With this, you will need to make sure all the required documents are in the same Confluence space since you will be opening that space up to your Service Desk customers.
Let us know if this answers your question or if you have any further questions or concerns.
When you set up the knowledge base in Service Desk, the customers are able to access it via the Customer Portal. There are a few examples of how this would look in Using the help center documentation.
Let us know if you have any further questions about this!
Shannon I have linked knowledge base to service desk project
also in knowledge base settings in service desk project given access to customers
given user access to customer group on confluence
Given read only access to that customer group to that space in confluence
but still the customer portal does not show the knowledge base
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs