Infinite Loading when reordering pages

[Eduardo Esplinio]

I want to move pages by dragging them to a new position in the tree, but the Reorder Pages tab doesn't display the created pages, it keeps loading infinitely.

Does anyone know what can it be?

[Eduardo Esplinio · Accepted solution]

I was able to resolve the problem. It was macro an InProduct translation for Confluence that was causing a conflict, I disabled it and the reordering worked.

[Iker Alonso]

Hi @Eduardo Esplinio 

How are you doing? 

I tried to reproduce your issue, but unfortunately it worked for me in your same Confluence 7.19.4 version. 

Checking in the Knowledge Base, I see that there was a bug (CONFSERVER-56391) in previous Confluence versions which matches with your description. However, this bug got fixed in in 6.6.14 and 6.13.5 releases. In that case, it was related to a non-admin user trying to reorder the pages, are you a space-admin user? 

If you are a space-admin, my advice would be to collect some ThreadDumps while you are reproducing the issue and opening a ticket with Confluence Support for further investigation. You can refer this community post for tracking purposes. 

Regards, 
Iker

[Eduardo Esplinio]

Hi, @Iker Alonso! I'm fine.

Yes, I'm an administrator. I tested with other users who are also, but without success.
I'll do what you suggested and see if I get the solution.

Thanks for trying to help!