It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Index does not work correctly

Still having problems with the index.

If a reindex works, the index will be updated for around 2 weeks, after that there will be no update anymore.

I have to do a reindex manually. During the reindex, people can not use Confluence (it's locked up) and most of the times I have to stop and start confluence to get it working again.

1 answer

Hi Egbert,

It sounds like your index may have actually become corrupted and that is why re-indexing works for 2 weeks and then it starts to degrade again. So, top test this theory I'd like to ask you to rebuild the index from scratch by following the instructions in this document: https://confluence.atlassian.com/display/CONFKB/Rebuild+the+Content+Indices+from+Scratch

You can also check the things in this document to make sure your index isn't failing for some of the most common reasons, such as the disk running out of space and/or the instance running low on memory: https://confluence.atlassian.com/display/CONFKB/Searching+and+Indexing+Troubleshooting

If none of those work for you, please contact Support so that we can investigate what is breaking your index and advise you how to resolve the problem.

All the best,
John

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Thursday in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

219 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you