We are in the process of implementing JIRA Service Desk & Confluence and are planning to go live with the products very soon. I am looking to see if it would be possible to include the "Related knowldge base articles" from the issue in the customer response responses. Has anyone been able to do this?
Yes. In the section above the comment box, there is a list of Related knowledge base articles. Mouse over the appropriate article and you will see a Share as comment button appear.
Sorry, I guess I wasn't clear. I was wondering if anyone has been able to automate that process. The scenario is an end user submits a request. My boss would like to include the "Related knowledge base articles" in the initial response.
I attended Atlassian Summit 2019 and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...
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