We are in the process of implementing JIRA Service Desk & Confluence and are planning to go live with the products very soon. I am looking to see if it would be possible to include the "Related knowldge base articles" from the issue in the customer response responses. Has anyone been able to do this?
Hi Community! 2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...
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