It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Including KB Articles in Customer Notifications

Chris James Sep 08, 2017

We are in the process of implementing JIRA Service Desk & Confluence and are planning to go live with the products very soon. I am looking to see if it would be possible to include the "Related knowldge base articles" from the issue in the customer response responses.  Has anyone been able to do this? 

1 answer

0 votes
Abel Lineberger Sep 08, 2017

Yes.  In the section above the comment box, there is a list of Related knowledge base articles.  Mouse over the appropriate article and you will see a Share as comment button appear. 

asTech IT Sep 08, 2017

Sorry, I guess I wasn't clear. I was wondering if anyone has been able to automate that process. The scenario is an end user submits a request. My boss would like to include the "Related knowledge base articles" in the initial response. 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

6 Awesome Ways to Apply Trello, JIRA and Confluence to your Project

I attended  Atlassian Summit 2019  and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...

853 views 6 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you