In my confluence page tree I can see lots of pages listed as 'untitled' and can't access them.

Tammarin Coffin
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October 9, 2024

Please can someone help me. For some reason this week I caScreenshot 2024-10-09 100230 Untitled Pages.jpgScreenshot 2024-10-09 100308 unauthorised access error..jpgScreenshot 2024-10-09 100454 Actions available - link goes to wiki home page..jpgn suddenly see lots of pages which are listed as untitled in the page tree. When I click on them I get an error (it seems I don't have permission to access despite being an admin). When I click on the dots next to them and copy the link it simply takes me to the home page for each of them. https://oxehealth.atlassian.net/wiki

I have checked with my colleagues who are also admin's and they don't see these. I've looked at all the settings and can't see anything obvious, signed out and in, restarted my pc and ensured all updates are installed. 

What's happened and how do I fix it.

4 answers

0 votes
Kristian Klima
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November 1, 2024

@Tammarin Coffin 

Just had the same issue, contacted Atlassian Support, and learned the cause and the solution.

 

"It is caused due to the cache data on the page tree and can be cleared only by us through the backend."

 

Which they did while live on the Support chat, it took just a couple of seconds.

Apparently, it happens once in a blue moon.

0 votes
Shawn Doyle - ReleaseTEAM
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October 9, 2024

A page can be restricted from admins.  You would need to look at the page restrictions to see if this is the case.  As an admin you can look at the Restricted pages in the Space settings, Manage Content.

page_restrictions.png

0 votes
Marc - Devoteam
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October 9, 2024

Hi @Tammarin Coffin 

On what you are explaining and have already tried, I would urge you to contact Atlassian Support.

Grant them access to your instance to have them take a look.

0 votes
Simon König
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October 9, 2024

Hi,

did you try to delete cookies in the browser? Often UI-View-Problems can be solved with that.

Simon König
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October 9, 2024

Or try a different Browser, for that matter.

 

Kind regards

 

Tammarin Coffin
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October 9, 2024

Thanks for the suggestion, have just tried that but sadly it didn't work. I don't think it's a UI problem, I think the pages actually exist. The reason I say this is there were some that I could access which turned out to be empty drafts and I have deleted these. All those remaining though for some reason I cannot access and cannot delete. I don't understand why my colleagues can't see them too though - they are also admins.

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