Importing from Word

Can you import from Word while using the trial version?

1 answer

Thanks for the one word response Milo! I actually found the import menu options...they're kind of hidden off to the right.

I was able to import my project and will present Confluence to upper management later this week to decide on our content management solutions. Is it possible to get an extension to the 7 day trial?

Also, how would you rate your customer service?

(I'm not answering for Milo, but if you're looking for anecdata) Atlassian's customer service has been excellent every time I've needed it.  Quick, knowledgeable, friendly, probably the best tech support I've experienced.

Customer service is pretty good, but keep in mind that first and second level support is email only, and only if the issue can't be solved by email will it potentially go to phone support, though sometimes level three support is also email.

And while they are usually very quick to answer, sometimes you have to hit the Escalate button, which is a bit of a misnomer as it doesn't send the ticket to the next support level, but merely flags it so that support gets back to you sooner.

All that said, any issue I've had, and some were pretty extreme (and sometimes self inflicted), they've always managed to solve.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,852 views 27 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you