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Import Space gives me an error but no details. What can I do?

Edward Kim
Edward Kim Dec 09, 2020

Tried to import an exported backup file, but it gives me an error.

The backup file was created by confluence cloud - a bit while ago, though.

What can I do to import my space?

confluence-import-error-20201209.png

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Clark Everson
Clark Everson Community Leader Dec 09, 2020

Where are you importing from? Server to cloud or cloud to cloud? If server which version do you have?

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Edward Kim
Edward Kim Dec 09, 2020

Cloud to cloud. 

Used to use Atlassian cloud service and created a backup like 2 years ago and now trying to revive old stuffs back to life.

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Edward Kim
Edward Kim Dec 10, 2020

Is there anything I can do to import this?  This is very important data to me. :(

Any help would be greatly appreciated.

Is it even possible if I send this backup file to Atlassian and find out why I got an error?

 

Thanks!

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