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Image thumbnail no longer available after drag and drop

After I drag and drop the image to description field, it automatically added full size image, not a thumbnail image (Attached screenshot).  If I add image by clicking attachment button and select the image from the list, image is added as thumbnail. I would expect by default, it always inserts image as thumbnail.  Please correct me if I am wrong.  Much appreciate for your help.


- Jira Version: 8.4.2, Build: 804003

- Attachment is enabled.

- Enable Thumbnails is ON.


Drag and drop: No thumbnail image.


Insert by clicking attachment button from Description editor: thumbnail image.Thumbnail.png


1 answer

Hi @kennethkong2019 

Your attachments are showing in the TEXT view, therefore no thumbnail. Try changing the view to Visual



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