Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I want to include a label field when a collector ticket is raised

Hi Community, I'm looking to see if its possible to include a field in a collector ticket? When a ticket is raised from a confluence page and creates a collector ticket in Jira it have fields such as Summary, component, decription and the details of the person who raised the ticket. To assist us with some of our work I want to see if its possible to include a field for label, but i cant seem to find any info.

Grateful for any assistance,




1 answer

1 accepted

0 votes
Answer accepted
Prakash Palanisamy Marketplace Partner May 26, 2022

Hi @Liam Wood As per Atlassian guide(Ref. Issue collector ), seems labels can't be included in the collector form.

Not all fields of types of fields can be added to the form, since some fields cannot be displayed to anonymous users. The fields types that can be displayed are:

  • Standard Fields: Summary, Description, Components, AffectsVersion, Environment, Priority, Attachment

  • Custom Field Types: Date Time, Radio Buttons, Multi-Checkbox, Multi-Select, Number, Select List, URL field, Version Picker, Cascading Select, Project Picker, Single Version Picker, Text Field, Free Text Field

But, if you plan to set a default label for all collector tickets you can go through the guide, setting default field values for collector.

Hope this could be useful to you!

Thanks @Prakash Palanisamy appreciate your response and assistance :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

93 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you