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I want to create Reports from Jira Service Desk using the Request names as my filter

I am trying to create a report in Confluence that will dynamically pull the keys based on the Requests I created in the project.  e.g.  Vehicle Checkout and Vehicle Repair are two different Requests I created.  I want to have a report that will differentiate them.  They are both Service Request Issue Type.  I have been looking in the JQL syntax helper,


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edwin vasquez Community Leader Mar 08, 2020

Hello @Lawrence Demers 

I believe the field you are looking for is actually Customer Request Type. So your JQL query should look something like the one below:

(This will search for both of those request types)

"Customer Request Type" in ("Vehicle Checkout","Vehicle Repair")


(This one will only search for the request type you want.)

"Customer Request Type" = "Vehicle Checkout"

 I hope this helps. Let me know if this answers your question.

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