Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I want to create Reports from Jira Service Desk using the Request names as my filter

I am trying to create a report in Confluence that will dynamically pull the keys based on the Requests I created in the project.  e.g.  Vehicle Checkout and Vehicle Repair are two different Requests I created.  I want to have a report that will differentiate them.  They are both Service Request Issue Type.  I have been looking in the JQL syntax helper,

 

1 answer

0 votes
edwin vasquez Community Leader Mar 08, 2020

Hello @Lawrence Demers 

I believe the field you are looking for is actually Customer Request Type. So your JQL query should look something like the one below:

(This will search for both of those request types)

"Customer Request Type" in ("Vehicle Checkout","Vehicle Repair")

 or

(This one will only search for the request type you want.)

"Customer Request Type" = "Vehicle Checkout"

 I hope this helps. Let me know if this answers your question.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,583 views 7 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you