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  • I've generated a backup using Backup Manager but entering my normal login credentials to access the backup files doesn't seem to be working. Hmmm?

I've generated a backup using Backup Manager but entering my normal login credentials to access the backup files doesn't seem to be working. Hmmm?

Kirk Smith Jul 05, 2016

It's asking me for a Username and not an Email Address (which is strange). I would expect the same credentials to be used throughout.  I proved my login credentials were working by logging out and back in again successfully.

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Kirk Smith Jul 05, 2016

SOLVED: On the site I seem to be 'admin' (Username) but use the same password as was used to log into the site. A bit quirky. Might want to call this out in the documentation. Because my login is "klsmith300@..." I would have expected my default Username to be klsmith300 worst case.

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