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I lost all my emojis on import (cloud to on-prem 7.6.1)

I am working in two different Confluence environments.  Our development/collaboration site is in Confluence Cloud, but our Production environment is on-prem running Confluence 7.6.1.

I see some minor differences in formatting of the pages, all things I can get over. But a problem that is definitely causing some confusion with the content is: All of the emojis that I used in Confluence Cloud show as blue stars in Confluence 7.6.1.  Is there a way to fix this?

Development Environment (Confluence Cloud):

Development_Confluence.png

 

Prod Instance: Confluence 7.6.1:

Prod_Confluence.png

 

1 answer

1 accepted

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Answer accepted
Brant Schroeder Community Leader Apr 24, 2022

@Adrienne Jones Welcome to the Atlassian community

This is a known issue.  Cloud allows for emojis / custom emojis and server does not.  https://jira.atlassian.com/browse/CONFSERVER-60668

Because of this the emojis do not transfer. 

Consider using common emoji sets that supported by confluence fonts and rendering is supported by browsers. Just copy and paste emojis from the pages provided as they should work: https://emojipedia.org/objects/ and https://bitbucket.org/gdwiy/bitbucket-emoji-list/wiki/Home?_ga=2.29565435.598122700.1574757159-477300901.1550910050

This is exactly the advice I needed - I assumed it was something like this but didn't know where to go from here.  Thank you so much for your reply!

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