Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I do not have a Plan Your Upgrade option on the General Configuration page

Version is 5.10.2


1 answer

1 vote
Kishan Sharma Community Leader Jan 04, 2022

Hi @Pete Danfy Welcome to the Atlassian Community!

The pre-upgrade planning tool is currently available in the following applications and versions:

Application Version Troubleshooting and Support tools version
Confluence Server

6.5.0 or later

1.17.1 or later

Confluence Data Center 6.5.0 or later

1.19.0 or later

Since you are using older version of confluence, that option is not available to you. Hope this helps.

my version is 6.15.9,but i still can not find it.

Kishan Sharma Community Leader Jan 17, 2022

Hi @Lu Huixian 

To access the upgrade planning tool, you'll need the Troubleshooting and Support tools app installed. This is bundled with your application, but you may need to update the app, Learn how to update apps.

Thanks for your answer,I could see trouble shooting option in my general configuration but I can not find the app in my installed apps.could you kindly to tell me the whole name of the app? Thank you!

Kishan Sharma Community Leader Jan 18, 2022

Hi @Lu Huixian 

Its system installed app - Atlassian Troubleshooting and Support Tools.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

27,024 views 21 101
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you