I cannot log in to my Atlassian Cloud

I cannot log in-to my Atlassian Cloud, I have tried every email imaginable to have my user name sent to me, but nothing has worked. The email that is on file in my Atlassian account does not work for retrieving it either. I am not even sure if I set-up a user name in the first place. How can this be fixed or re-store my account to be able to login. 

1 answer

1 accepted

This widget could not be displayed.

Hello Courtney,

Thank you for your question.

I would kindly ask you visit https://support.atlassian.com and raise a support request informing:

  • cloud url
  • your email address
  • your username

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

Kind regards,
Rafael P. Sperafico
Atlassian Support


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

485 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you