I cannot log in to my Atlassian Cloud

I cannot log in-to my Atlassian Cloud, I have tried every email imaginable to have my user name sent to me, but nothing has worked. The email that is on file in my Atlassian account does not work for retrieving it either. I am not even sure if I set-up a user name in the first place. How can this be fixed or re-store my account to be able to login. 

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Accepted answer

Hello Courtney,

Thank you for your question.

I would kindly ask you visit https://support.atlassian.com and raise a support request informing:

  • cloud url
  • your email address
  • your username

If you find this answer useful, I would kindly ask you to accept it so the same will be visible to others who might be facing the same issue you have inquired.

Thank you for your understanding.

Kind regards,
Rafael P. Sperafico
Atlassian Support


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