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I can't log in to my account, what should I do?

Denis
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February 29, 2024

Good afternoon! I can't log in to my account, what should I do? The following message appears:
"Jira has been deactivated
Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.
Please contact us immediately if you need assistance.
Request ID: 4e635cc6eb4b44629e8782113c4c9aaf"

3 answers

0 votes
Denis
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2024

I tried to contact support - it gives an error.

0 votes
Barbara Szczesniak
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February 29, 2024

@Denis Welcome to the Atlassian Community!

As described on this page (https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/), your site is deactivated after 120 days of inactivity.

As @Mihai Schwarz mentioned, you should contact support as soon as possible, since the data in your site will be deleted permanently after a time. I cannot find the exact amount of time for Jira, but I know it is 60 days for Confluence.

The message doesn't indicated how long it's been since deactivation, but it does indicate that your data has not yet been permanently deleted.

0 votes
Mihai Schwarz
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February 29, 2024

@Denis I suggest that you should contact https://support.atlassian.com and provide the details needed by the support teams.

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