Could you make sure this user shows up on the People's tab as well. I'd strongly suggest you to raise a ticket with Atlassian Support (support.atlassian.com) under Atlassian Cloud so we could run a content reindex and clear Confluence's caches. This should fix the problem.
Thanks Elisa for your reply. I tried number of times following the steps as mentioned in the documentation but without any positive outcome. Just that you would expect a seamless integration of productions across the cloud offering , time spent on just trouble shooting is bit frustrating at times. I will raise a ticket with Atlassian Support. Cheers, Prasanna
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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