I am using Confluence 4.3.3 , I am not able to edit a page

() I am using Confluence 4.3.3, when I am trying to edit a sample page, i am not able to do that. I ahve attached the log file.

Also I am getting a JS error as below:

Uncaught TypeError: Cannot call method 'registerButtonHandler' of undefined

3 answers

1 accepted

Hi there,

Please try the following steps:

  1. Shutdown Confluence
  2. Clear plugin cache
  3. Start Confluence

Please try the above steps and see how it goes. Hope it helps.

Cheers,
Septa Cahyadiputra

Could you please check if this issue is reproducible in different browsers? This is just to isolate if it could be a browser specific issue or otherwise.

Additionally, you can also try to temporarily enable PluginSafe Mode and check again if it makes any difference. This will disabled all user-installed plugins at once. So if the issue does not occur again, it is caused by one of the third-party plugins installed. In order to isolate which plugin is the culprit, you may need to enable the plugin one-by-one till you observed the issue arise again. This may need to be done during non-peak hours as disabling third-party plugins would cause users unable to perform some operations provided by those plugins. Once the test has been carried out, disable this mode.

I tried it in different browsers (Chrome, Internet Explorer, Firefox) and this issue is reproducible in all the browsers. This issue is caused in Confluence 4.3.3 only. I installed Confluence 4.3 and this issue does not appear when I use Confluence 4.3.

0 vote
Joe Wai Tye Atlassian Team Nov 26, 2012

Hi Deepanshu,

I can't view the attached logs. Could you provide some snippets of the error message? Alternatively, you might want to raise a support ticket at https://support.atlassian.com.

Cheers,

Joe

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

355 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you