I am using Confluence 4.3.3 , I am not able to edit a page

() I am using Confluence 4.3.3, when I am trying to edit a sample page, i am not able to do that. I ahve attached the log file.

Also I am getting a JS error as below:

Uncaught TypeError: Cannot call method 'registerButtonHandler' of undefined

3 answers

1 accepted

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Hi there,

Please try the following steps:

  1. Shutdown Confluence
  2. Clear plugin cache
  3. Start Confluence

Please try the above steps and see how it goes. Hope it helps.

Cheers,
Septa Cahyadiputra

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Could you please check if this issue is reproducible in different browsers? This is just to isolate if it could be a browser specific issue or otherwise.

Additionally, you can also try to temporarily enable PluginSafe Mode and check again if it makes any difference. This will disabled all user-installed plugins at once. So if the issue does not occur again, it is caused by one of the third-party plugins installed. In order to isolate which plugin is the culprit, you may need to enable the plugin one-by-one till you observed the issue arise again. This may need to be done during non-peak hours as disabling third-party plugins would cause users unable to perform some operations provided by those plugins. Once the test has been carried out, disable this mode.

I tried it in different browsers (Chrome, Internet Explorer, Firefox) and this issue is reproducible in all the browsers. This issue is caused in Confluence 4.3.3 only. I installed Confluence 4.3 and this issue does not appear when I use Confluence 4.3.

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Joe Wai Tye Atlassian Team Nov 26, 2012

Hi Deepanshu,

I can't view the attached logs. Could you provide some snippets of the error message? Alternatively, you might want to raise a support ticket at https://support.atlassian.com.

Cheers,

Joe

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