I am using Confluence 4.3.3 , I am not able to edit a page

() I am using Confluence 4.3.3, when I am trying to edit a sample page, i am not able to do that. I ahve attached the log file.

Also I am getting a JS error as below:

Uncaught TypeError: Cannot call method 'registerButtonHandler' of undefined

3 answers

1 accepted

Hi there,

Please try the following steps:

  1. Shutdown Confluence
  2. Clear plugin cache
  3. Start Confluence

Please try the above steps and see how it goes. Hope it helps.

Cheers,
Septa Cahyadiputra

Could you please check if this issue is reproducible in different browsers? This is just to isolate if it could be a browser specific issue or otherwise.

Additionally, you can also try to temporarily enable PluginSafe Mode and check again if it makes any difference. This will disabled all user-installed plugins at once. So if the issue does not occur again, it is caused by one of the third-party plugins installed. In order to isolate which plugin is the culprit, you may need to enable the plugin one-by-one till you observed the issue arise again. This may need to be done during non-peak hours as disabling third-party plugins would cause users unable to perform some operations provided by those plugins. Once the test has been carried out, disable this mode.

I tried it in different browsers (Chrome, Internet Explorer, Firefox) and this issue is reproducible in all the browsers. This issue is caused in Confluence 4.3.3 only. I installed Confluence 4.3 and this issue does not appear when I use Confluence 4.3.

0 votes
Joe Wai Tye Atlassian Team Nov 26, 2012

Hi Deepanshu,

I can't view the attached logs. Could you provide some snippets of the error message? Alternatively, you might want to raise a support ticket at https://support.atlassian.com.

Cheers,

Joe

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