I am creating knowledge base articles with screenshots as user guides. I am unable to copy/paste an image or even insert an image in the article.
I don't even see the insert image icon on the top ribbon.
Hmmm. So it might be something with how the specific space is set up/the permissions for that space. Are you an admin for the space?
Maybe some of this documentation can assist: https://support.atlassian.com/confluence-cloud/docs/manage-your-account-permissions-in-confluence-cloud/
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