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I am unable to add images while creating a knowledge article

I am creating knowledge base articles with screenshots as user guides. I am unable to copy/paste an image or even insert an image in the article. 

I don't even see the insert image icon on the top ribbon.

1 answer

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Hi @Dilip.Hundekari . Can you share a screenshot of what you see when editing? What permissions do you have (are you an admin)?

I get the insert image option while creating a new confluence page but in here I don't see the option

Hmmmmmm.  And it looks liken the page is not locked down, so you should be able to.

Worst case scenario, you could create a new page under the parent page and duplicate the content you've already added here.

It's not just with this page. I'm working on another Knowledge article. It has the same issue.

Sorry, @Dilip.Hundekari, if it's multiple pages, I'm not sure what might be causing it.

@Elizabeth Barr, no problem. Thanks for your help!

Out of curiosity, is the other page you're experiencing this with in the same space or under a different space?

Hmmm. So it might be something with how the specific space is set up/the permissions for that space. Are you an admin for the space?

Maybe some of this documentation can assist: https://support.atlassian.com/confluence-cloud/docs/manage-your-account-permissions-in-confluence-cloud/

Sure, I'll go through the documentation.

Thank you!

Like Elizabeth Barr likes this

Hope it helps!

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