I am receiving this error when installing new plugins - what can I do?

I am not able to install new plugins, I get the following error:

The system attempted to connect to http://jira.burntapps.com:8090/rest/plugins/1.0/pending/15fc1381-aff5-4810-b068-ff41ada2bd29 to retrieve the status of your operation, but failed. This may indicate a problem with the base URL configuration of your instance. Try refreshing the page to see if the operation completed, and see the UPM documentation for more details about this error.

I have already verified that this is the correct based URL.

1 answer

Hi Eric,

Its a bit tough to understand the cause of your issue without analyzing the logs. We highly recommend you to send this query to our support channel in order to get the appropriate support on this issue.

Just to confirm again, please double check if your server base configuration on your JIRA instance "General Configuration" exactly the same as how you access it. For example, if you access it trough http://jira.burntapps.com:8090 then you would need to configured it as http://jira.burntapps.com:8090 at your "General Configuration" page.

Hope it helps.

Cheers,
Septa Cahyadiputra

omg thank you =)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,123 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you