I am a ORG ADMIN, but I can't receive product request from my member

VictorLee May 17, 2022

I am a ORG ADMIN, but I can't receive product request from my member,

My member has requested, but I did not receive email

I go to "Access request" page, display "You don't have any pending access requests."

My english is not very well, I hope it is clearly enough.

 

Thank you. 

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 18, 2022

Hi @VictorLee ,

welcome to the Atlassian community!

you need to be a Site Administrator to see those requests. Please, take a look to the following article https://confluence.atlassian.com/upm/managing-user-requests-for-marketplace-apps-781394968.html

Browse and request apps

The way you do this differs depending on whether you're using a self-hosted Server or Data Center application, or a Cloud product. 

Browse and request apps in Atlassian Cloud

To request an app in a Cloud application:

  1. Select Apps > Find new apps.
  2. Browse available apps, or search for a specific app.
  3. Select Try it free.
  4. Add an optional message for your site administrator. It's a good idea to explain why the app would be useful. 
  5. Select Submit request.

Site administrators can view requests and subscribe to apps. 

Hope this helps,

Fabio

VictorLee May 18, 2022

Fabio,Thank you for the direction, I'll go and figure this out.

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