How to use Confluence Share button to send e-mail with sender's reply-to email

[David Yu]

I'm using Confluence 3.5 and have tried using the Share button. When it sends the mail, users will receive a copy but the REPLY-TO field maps to a fixed value. I use noreply@example.com.

I can't seem to find a way to get the REPLY-TO field to actually use the name of the person doing the sharing.

The documentation states I can use the variable ${email} but that value is not interpreted.

Is this basic use case not supported or am I doing something wrong?

Thanks!

[Matin Schiemann · Accepted solution]

Hi again Peter,

see https://jira.atlassian.com/browse/CONF-27235#comment-416004 - it was my mistake. The behaviour has been changed, and i ran into old improvement requests which let me think that it was an unresolved problem. Confluence does use the users address as reply-to in a share:

Received: from kbbvm-confluence (10.10.10.91) by KBBVM-KBBCAS01.kbb.intern
 (10.10.10.32) with Microsoft SMTP Server id 14.2.283.3; Wed, 14 Nov 2012
 08:27:36 +0100
Date: Wed, 14 Nov 2012 08:27:04 +0100
From: "Schiemann, Matin (KBB-Wiki)" <kbb-wiki@kbb.eu>
Reply-To: <Matin.Schiemann@kbb.eu>
To: <registrations@kbb.eu>

Regards

Matin

[David Yu]

Indeed it does. I made a visual mistake by onnly scanning at the FROM: header, and not the REPLY-TO:.

[Matin Schiemann]

Good morning Peter,

and thanks for your swift answer. Not all of the cases you mention target my concern though. I ask for a tiny change, it's just the "share page" i am talking about, which should use the user's email as reply-to. because no user understands that he can not at all react to this email, and there will always be shares which carry relevant information in the note. I understand that there are other thoughts which target notifications, comments, email to pages, and i appreciate them. But this one is a matter of usability and acceptance in an environment with non-IT confluence users, who already have to accept a more abstract way of information and a cultural change when working with wiki software. What happens in the moment is that users learn that they have to overwrite the senders address in wiki-mails when replying to a share. And they learn it from the non-delivery report and a call at it-support.

John Masson reacted to https://jira.atlassian.com/browse/CONF-27235 , and what he says now is "As we discussed in <del>CONF-10543</del>, if you use the Share button to share a page, the from and reply-to will be set as yourself" which puzzles me a bti, because it does not. I'll check with him and see...

Kind Regards,

Matin

[PeterKoczan]

Hi,

There are and were several feature/improvement requests on this topic, however I see a small chance that this will be implemented in such way. The concept of a collaboration wiki is to share information/feedbacks within the wiki (not via email), so I believe the main reason why most of such feature requests are marked as "Won't Fix" is this.

To implement something similar, but in a different way, you can find the improvement request here: https://jira.atlassian.com/browse/CONF-5002

Other related requests:

https://jira.atlassian.com/browse/CONF-24971

https://jira.atlassian.com/browse/CONF-23372

https://jira.atlassian.com/browse/CONF-7071

https://jira.atlassian.com/browse/CONF-22637

You may alter email templates though that would allow you to make modifications: https://confluence.atlassian.com/display/DOC/Customising+the+eMail+Templates

This could get you closer to what you want to achieve.

Regards,

Peter

[Matin Schiemann]

Hi David,

i just created https://jira.atlassian.com/browse/CONF-27235 please vote!

Best

Matin Schiemann