Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,461,662
Community Members
 
Community Events
176
Community Groups

How to make PDF export wait for JIRA issue information and states - avoid "Getting issue details..."

Edited

We have a problem with Confluence's PDF Export.  We are using Server v6.15.4

When we want to send a PDF copy of a page (example: report, with supporting details and JIRA issues linked), we would like to export to PDF from Confluence.

 

When we do, all the JIRA issues look like this:

PRJ-0001 - Getting Issue Details... Status

 

where we'd like to see

PRJ-0001 - Fix the thing for the guy    In Process

 

for example...

image.png

 

We've been working around this by printing the web page with a "Save as PDF" printer driver, but it's not exactly what we wanted.

Anything we're doing wrong (or documented that I can't find) to resolve this issue?   It seems a delay or wait between rendering for print, and exporting the PDF might resolve the issue, if we cannot trigger PDF generation on waiting on a response from all JIRA API calls.

 

Thoughts,  Admin Settings to check and  Links to open or fixed issues are welcome.

3 answers

1 vote

For me, enabling the table of contents "printable" option caused this. Disabling it fixed the issue for me. You will find this setting by going into the edit for TOC.

accessing_edit.png

printable.png

I didn't need to have the TOC in the final export, so that was acceptable on my part. If you need to have a TOC, you can try replicating it using macros.

I hope that helps.
Kind regards,
Patrik

It's open since 7 years here:

https://jira.atlassian.com/browse/CONFSERVER-39519

Do a ctrl+p on the confluence page and save as pdf rather than printing. It will show the ticket details

That's a workaround, but if you have personalized headers with the company logo and confidentiality notes, etc it won't show up.

I tried disabling printing the TOC as the post you link suggested and now Jira issues update correctly, but still now I'm missing the table of contents from the reports to the client, so not perfect by any means. Thanks anyway for your help! 

I have the same problem here, as nobody has answered since 2019, does it mean there is no solution for this problem?

I have the same problem. From the software development point of view might not be too much of an issue, but from project management and sending reports to clients/goverment is a dealbreaker

I provided an answer for this.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events