How to import backup from one account to other account: error message "Only full site backups can be imported"

A friend of mine has an Atlassian Account which here shared with me.

Now I created my own account and I want to import the backup he gave me.

I am not able to import the zip-file (

I uploaded it to WebDav because size of the zip-file is bigger than 100MB.

I go to "Import Site" and select the zip-file from WebDav and click on the button "import".

I get the message: Only full site backups can be imported.

What I am doing wrong?


1 answer

This widget could not be displayed.

I have the same question except I want to export from one instance and import into my supervisors instance, same editions and versions of jira.  I await a response.  I read about a JIM plugin but not sure it works with the current version 1000.5.2

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

285 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you