My organization bought a 10-user starter license (standard) of Balsamiq for Confluence. We own a 25 users license for Confluence. Since we are a small government organization which needs Balsamiq to be used just by the IT group (3 employees) and outsourced developers we bought a 10 users Balsamiq license, based on the info we found on Balsamiq web site (that it is possible to have smaller number of Balsamiq users then the Confluence users).
We made a mistake and our reseller bought it from Marketplace instead from Balsamiq directly. If bought from Balsamiq add-on can be configured so that number of Balsamiq editors don't match the number of Confluence users?
I checked the Atlassian web site and can't find a place to ask for a refund? Does anyone has experience with this?
You could try contacting email@example.com to see if there is anything they can do for you.
Edit: As Kemal points out, the below only applies to the Confluence starter license, not the license for Balsamiq.
The Starter License FAQ says that you cannot get a refund.
Given the charitable nature of monies collected from Starter Licenses, we are unable to offer refunds or exchanges for Starter License purchases.
Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...
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