How to direct users to home page on Confluence instead of Service Desk portal (Cloud version)?

[Suman Debnath]

We are using Confluence and JIRA Service Desk.  When users log in, they are directed to the Service Desk portal, but I would like to direct them to the Confluence space home page instead. Is this possible? 

[Shannon Spaniol]

Hello Suman,

Can you tell me, does this only occur for Confluence-only users, or do your regular JIRA users also experience the problem?

There is a recent bug at CONFCLOUD-55961 that states Confluence-only users are being directed to Service Desk portal automatically. There is no current workaround for that other than accessing Confluence directly via the Application Switcher.

Kind Regards,
Shannon

[Suman Debnath]

Hi Shannon,

This occurs for Confluence-only users. The users have not be assigned JIRA access yet.

Thanks,

Suman

[Shannon Spaniol]

Suman,

Thank you for your confirmation.

In that case, it is definitely the bug that I mentioned. At this time, you'll need to have them access Confluence directly by selecting from the Application Switcher, until the issue is resolved.

Thank you for your understanding!

Kind Regards,
Shannon