It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to direct users to home page on Confluence instead of Service Desk portal (Cloud version)?

Suman Debnath Jul 20, 2017

We are using Confluence and JIRA Service Desk.  When users log in, they are directed to the Service Desk portal, but I would like to direct them to the Confluence space home page instead. Is this possible? 

1 answer

1 vote
Shannon Spaniol Atlassian Team Jul 21, 2017

Hello Suman,

Can you tell me, does this only occur for Confluence-only users, or do your regular JIRA users also experience the problem?

There is a recent bug at CONFCLOUD-55961 that states Confluence-only users are being directed to Service Desk portal automatically. There is no current workaround for that other than accessing Confluence directly via the Application Switcher.

Kind Regards,

Suman Debnath Jul 21, 2017

Hi Shannon,

This occurs for Confluence-only users. The users have not be assigned JIRA access yet.



Shannon Spaniol Atlassian Team Jul 21, 2017


Thank you for your confirmation.

In that case, it is definitely the bug that I mentioned. At this time, you'll need to have them access Confluence directly by selecting from the Application Switcher, until the issue is resolved.

Thank you for your understanding!

Kind Regards,

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Confluence

6 Awesome Ways to Apply Trello, JIRA and Confluence to your Project

I attended  Atlassian Summit 2019  and learned a lot from the presenters, attendees and knowledgeable Atlassian product managers. The presentations I attended focused on applying Agile, pla...

1,246 views 7 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you