I work for a big hospital. The Service Desk answered hundred of calls, and my mission is to build a knowledge base through Confluence. The final product must be a website accessible from the intranet, and from which every user could find answers to their IT issues. So basically, I need to create simple content with pictures, gifs and text, organized with labels. I create a "knowledge base" space, and then create "advice article".
Is it possible to classify these "advice articles" through menu in header, and make everything look like a website ? It's supposed to be used by users who don't have a lot of IT knowledge. So the easiest it is, the best it is ! The main website provider in my country are using a knowledge base close to what I want to achieve : https://www.infomaniak.com/fr/support/faq/admin2
P.S. : sorry for my bad english !
I think it would be worth while for you to engage an Atlassian Solution Partner to iron out all of your requirements: https://partnerdirectory.atlassian.com/
Confluence has a panel that displays content in a tree structure - if you organise your content appropriately into topics and sub-topics, this sounds like it might meet your requirement.
Also, including simple instructions in the home page of your space on how users can navigate using the tree structure and/or search might be a good idea.
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