We are new to JIRA, we don't know how to create a Distribution list. My main goal is: "Ticket CC List: Identify and Implement a mechanism for a DL email that can be copied on to the Ticket by the Customer or by the Service Ag ent". Can you please give me a way to do that.
JIRA is an issue tracker, not an email service.
If you want to send email to a "distribution list", then you'll need some way to add that into JIRA - the usual trick is to have a dummy user with the d-list's email associated with it, so you can include that.
The other option is to replicate the list inside JIRA, using a group, but you'll need to remember that is not a proper d-llist and will need to be maintained inside jira.
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