We are new to JIRA, we don't know how to create a Distribution list. My main goal is: "Ticket CC List: Identify and Implement a mechanism for a DL email that can be copied on to the Ticket by the Customer or by the Service Ag ent". Can you please give me a way to do that.
JIRA is an issue tracker, not an email service.
If you want to send email to a "distribution list", then you'll need some way to add that into JIRA - the usual trick is to have a dummy user with the d-list's email associated with it, so you can include that.
The other option is to replicate the list inside JIRA, using a group, but you'll need to remember that is not a proper d-llist and will need to be maintained inside jira.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs