I want to grant read-only access to users who are only posting ticket in our service desk project.
I don't want to make my confluence space public ( allow anonymous access) but just allow to users who have accounts in service desk to view articles.
Is this possible?
If no, is there any alternative.
It is possible in Cloud!
Have a look at Serving customers with a knowledge base.
When setting the Viewing access, you can use the following:
|Everyone with access to your service desk||
Users who don't have a Confluence license can read knowledge base articles via the customer portal or a link for free.
This option is best if you want your team to write articles and share them with customers.
Can you review that article there and let me know if you have any questions?
Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs