I've already set up Jira service desk integrated with Confluence KB and started to promote the self-care enabled customer portal.
The biggest question is that how I know it's effective to avoid the tickets that are supposed to come.
Additionally, how do I know what're top 10 how-to articles voted by end users in terms of the number of "this helped me"?
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Hi Community, Jessica here from the Confluence Product Marketing team! July’s community challenge is all about sharing pictures — and as an extension of our first post on what ...
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