I've already set up Jira service desk integrated with Confluence KB and started to promote the self-care enabled customer portal.
The biggest question is that how I know it's effective to avoid the tickets that are supposed to come.
Additionally, how do I know what're top 10 how-to articles voted by end users in terms of the number of "this helped me"?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs