How do we know the effectiveness of Jira Service Desk connected with Confluence KB

[Arnold Chang]

I've already set up Jira service desk integrated with Confluence KB and started to promote the self-care enabled customer portal.

The biggest question is that how I know it's effective to avoid the tickets that are supposed to come.

Additionally, how do I know what're top 10 how-to articles voted by end users in terms of the number of "this helped me"?

Any suggestions?

[Guilherme Nedel [Atlassian]]

Hello Arnold, there are some useful tips for your setup after this link for the specific purpose you seek there is this add on which can collect input from users on helpfulness.