I've already set up Jira service desk integrated with Confluence KB and started to promote the self-care enabled customer portal.
The biggest question is that how I know it's effective to avoid the tickets that are supposed to come.
Additionally, how do I know what're top 10 how-to articles voted by end users in terms of the number of "this helped me"?
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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