How do we know the effectiveness of Jira Service Desk connected with Confluence KB

I've already set up Jira service desk integrated with Confluence KB and started to promote the self-care enabled customer portal.

The biggest question is that how I know it's effective to avoid the tickets that are supposed to come.

Additionally, how do I know what're top 10 how-to articles voted by end users in terms of the number of "this helped me"?

Any suggestions?

1 answer

This widget could not be displayed.

Hello Arnold, there are some useful tips for your setup after this link for the specific purpose you seek there is this add on which can collect input from users on helpfulness.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

458 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you