You might be better off raising a support ticket with Atlassian about this. Assuming that feature has been configured correctly, there are some known prerequisites for this work - have a look at this page and scroll down to the Configuration matrix:
Thanks for your answer. After a bit of research I have narrowed it down to the "softwaremix" Confluence does not really work well with Windows 10 and Windows Explorer. The workaround is Crome and so far we haven´t had any problems.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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