I have set up Jira Service Desk for Cloud with a linked Confluence knowledge base which customers can access.
I also have content within Confluence which is publicly available, however my customers are not able to access this while they are logged in with their Atlassian credentials (they do not have Confluence licenses, only customer licenses).
I want Jira service desk customers to be able to view content that is both linked to the service desks AND also to publicly available Confluence pages without having to log out to view the public Confluence pages.
There is a suggestion request open for the situation you are describing: Allow unlicensed, authenticated users to have anonymous read only access Please vote and comment on it to communicate directly with the development team.
At the moment, the JIRA Service Desk customers will only be able to see the linked knowledge base and will have to log out to see the content that is set up for anonymous access.
Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs