On the Atlassina marketing info for Confluence, there's an example of Jira issue links which looks like this: , but when I insert issue links they look like this: . How do I get the same effect they do, ie. to show the issue summary + icon for the issue type?
It sounds like your Application Link between Confluence and JIRA has not been configured correctly.
See if the steps listed here help: https://confluence.atlassian.com/display/DOC/Configuring+Application+Links
If they do not, raise a Support request and we can investigate.
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