How can we recover a deleted attachment?

Someone has accidentally deleted an attachment from a Confluence 3.5 page. We don't know what the attachment was called (it was probably a Word doc). I know that if you delete a whole page with an attachment, both the page and the attachment can be recovered from the trash.

So I don't think the attachment is actually gone, I just think we've lost the "pointer" to it. I think need to go to the system admins/dba to look in the database to find the missing file.

My question is:

  1. what does the admin need to look for? They're very, very busy and won't have time to research this. We only know the page ID and the date/time of the deletion. Is there any other info (that I can find myself) to help them retrieve the doc?

  2. Or is it a waste of time to ask? I don't want to waste the sysadmin's time if it's a hopeless task. I could go down the low-tech route of hunting for the person that (probably) attached the thing originally and hope they've got a copy of the doc somewhere.

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

915 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you