Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,559,060
Community Members
 
Community Events
184
Community Groups

How can I unistall an app before the end of the trial period?

Hello Community,
I installed an app for evaluating it, after cancelling the subscription from the billing section, it is impossible to unistall it before the end of the trial period. The button is grayed.
I would like to deactivate it in order that nobody use it during the remaining time.

Anyone has an idea or a solution?
Thanks a lot

2023-04-18_16h03_41.png

1 answer

1 accepted

0 votes
Answer accepted
Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 18, 2023

Hi @Fabrice Lallemand 

Welcome to the community!

To understand why it is disabled and greyed, please hover over the 'Uninstall' button, and you will see a tooltip. The possible case for this is, the app may have an active subscription. and you would need to unsubscribe to uninstall the app.

Hope it helps!

Regards,
Sushant Verma

Hello @Sushant Verma

thank for replying, when I go over the button it's written "you can unistall only after cancelling free trial".
When I go to the Subscription details, impossible to force the cancellation! I have to wait until a certain date and I don't want to continue using it anymore!

At least be able to disable it!

2023-04-19_07h14_38.png 

Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 18, 2023

@Fabrice Lallemand You have to wait till the active subscription.

Regards,
Sushant Verma

@Sushant Verma OK, it's not really smart! Because when you get a trial is to try not to deploy for all users, isn't it? So I'm gonna wait...
Any chance to submit an enhancement request to Atlassian?

Thanks for your answer

Sushant Verma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 18, 2023

@Fabrice Lallemand You can contact https://support.atlassian.com/

Might be they will disable it from backend and will help you!

Regards,
Sushant Verma

Like Fabrice Lallemand likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events