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Hello Community,
I installed an app for evaluating it, after cancelling the subscription from the billing section, it is impossible to unistall it before the end of the trial period. The button is grayed.
I would like to deactivate it in order that nobody use it during the remaining time.
Anyone has an idea or a solution?
Thanks a lot
Hi @Fabrice Lallemand
Welcome to the community!
To understand why it is disabled and greyed, please hover over the 'Uninstall' button, and you will see a tooltip. The possible case for this is, the app may have an active subscription. and you would need to unsubscribe to uninstall the app.
Hope it helps!
Regards,
Sushant Verma
Hello @Sushant Verma
thank for replying, when I go over the button it's written "you can unistall only after cancelling free trial".
When I go to the Subscription details, impossible to force the cancellation! I have to wait until a certain date and I don't want to continue using it anymore!
At least be able to disable it!
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@Fabrice Lallemand You have to wait till the active subscription.
Regards,
Sushant Verma
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@Sushant Verma OK, it's not really smart! Because when you get a trial is to try not to deploy for all users, isn't it? So I'm gonna wait...
Any chance to submit an enhancement request to Atlassian?
Thanks for your answer
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@Fabrice Lallemand You can contact https://support.atlassian.com/
Might be they will disable it from backend and will help you!
Regards,
Sushant Verma
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