Our agents use the calendar daily but would really like to see the external issue ID on the issues that appear on the calendar. We use external issue ID for time as it is easiest for our customer to type in , ex: 9-11. We can switch to start and end time if that is the only thing that works with the calendar, but I have yet to see any time function of importing tickets that come in from our project.
Currently, the issues come in based on our project and are shown by "Planned Start Date", which is the date of the event/install date the customer put in. If they could show time as well, it would help our agents tremendously! Thanks.
