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How can I control my all confluences?

민기 February 25, 2024

I have two Confluecne pages.

 

So, I tried to remove one(I will call this one 'Confluence A' of them.

 

1. but I can not Confluence A, because of strange warning (of courese, I stopped my subscription of Confluence A, and there is no domain connection, no users, I got ready everything for removing Confluence A)

참자2.png

2. the reason i tried to remove 'Confluence A' is I can not find 'Confluence B' what I want to use and control.

In the Confluence Setting pages, I can only find Confluence A, why????????????????????????

remove.png

 

3.and the other reason why I am mad is, In Community pages there were appeared two Confluences normally.참자1.png

and because of this problem I have been really hard,,, plz help me.

 

How can i control all my pages? 

I want to invite my teammates in Confluence B.

But I cannot approach Confluence B setting page becaues of the above issue.

help me...

1 answer

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Answer accepted
Marc Koppelaar
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February 26, 2024

Hi @민기 

That's not a group but a link to the admin section of Atlassian based on your account.

This is the same location for both sites as you have used the same email for both instances.

And these instances are both under organization Korea, that's what the warning is about.

And if you can't access any information on Confluence B in administration, then it seems you don't have org and or site admin access on Confluence B, only Confluence admin access

 

민기 February 26, 2024

Thank you @Marc Koppelaar !

So, How can I have org and or site admin access on Confluence B? Both Confluence A and Confluence B was made by the same email.

Marc Koppelaar
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February 26, 2024

Hi @민기 ,

Check with the owner of the email to grant you the correct permissions

민기 February 26, 2024

Thanks @Marc Koppelaar  for your kind answer.

Hmm,, But In Confluence B page, I cannot find the owner of the email,, if you are okay, could you let me know how i can find,,,??

Marc Koppelaar
Rising Star
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February 26, 2024

Hi @민기 

You can't. You need to find the user who setup this Confluence instance, they are the main admin.

They are the only once who can grant you access to the highest level of permissions.

민기 February 26, 2024


@Marc Koppelaar 
ah,,,, I am the only one who setup this Conflunce B instance. so actually that is i don't understand Confluence UX.

I have never changed or granted the highest level of permissions.

So, In this situation. what is the solution I can do...?

Marc Koppelaar
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 26, 2024

If you go to https://admin.atlassian.com/

Can you see a dropdown in front of the overview option in the main bar, if you do yu need to switch to the Confluence B.

What does the warning message tell you?

민기 February 26, 2024

@Marc Koppelaar  

Unfortunately, the biggest problem is that Confidence B itself doesn't appear on the admin page at all. So I can't even click on it, and I don't have much time to manage it....

only confluence a.png

Marc Koppelaar
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 26, 2024

Hi @민기 

Can you try it in an incognito window, so log in to Confluence B there, and then go to admin.

In your browser session, it will know you and will always move to Confluence A admin

Otherwise you need to contact Atlassian Support and have them check this.

민기 February 26, 2024

@Marc Koppelaar 

Even though, I tried to do what you told me, it doesn't work...

I'll contact Atlassian Support team.

Thank you so much your help.

Like Marc Koppelaar likes this

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