How are to count users in a 10 users on demand license?


I have a 10 users on demand license and i am not sure how the 10 users of the agreement are to count.

More specifically:

  • Can I create more than 10 users but keep only 10 of them as active (by deactivating the others) from time to time?
  • Is the System Administrator user to be included in the count of 10 users?
  • If not, can i deactivate the System Administrator user and give all its permissions to anothe user?

Thanks and regards,


1 answer

1 accepted

0 vote

Your 10 user licence lets you have 10 active users from your organisation. Your administrators DO count. The OnDemand administrator account does not.

More specifically

1. Yes. You can have up to 10 active accounts and lots more inactive, deactivating and reactivating as needed

2. No. The OnDemand system admin user is not counted

3. No, you must have a system admin at all times

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

1,363 views 24 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you