How Do I resolve "JIRA Issues Macro: Unable to locate JIRA server for this macro.?

I get the message

"JIRA Issues Macro: Unable to locate JIRA server for this macro. It may be due to Application Link configuration."

When reviewing Requirement docs in a Confluence Space. However, when I edit the document, again in
the Confluence Space, I can see the corresponding issue and no error message is seen.
Other messages seen are -
"JIRA Issues Macro: Unable to locate JIRA server for this macro. It may be due to Application Link configuration. "
and
"Requirement macro: Not found"
All of these links magically appear when I edit the document.
Could it be a timeout that needs to be reset or is it something else that I am missing.
Oh, this space was recently migrated from a pilot Confluence that used the HSQL database.
Confluence is 5.7.1 and JIRA is 6.3.14. Both are on Windows Server 2008 R2.

2 answers

This widget could not be displayed.

Hi Lou, 

 

Since we have recently migrated content of Confluence, one thing that you can consider is to look if the add-ons are enabled in the instance (as we could see that the 'requirement' macro is having issues). For that, you can try using the query below to see it inside the database:

select BANDANAVALUE from BANDANA where BANDANAKEY = 'plugin.manager.state.Map';

 

Then, for the application links issues, you mentioned that the content is displayed once you try to edit the document which could be also related to the authentication and the user management in the instance. So, can you confirm which authentication are you using for the App links and if it would be possible for you to re-create it from the scratch?

 

PS: If using proxy or redirections, you can consider trying to bypass the application links proxy

 

Hope it helps you, sir. In case of having the issue persisting, you can consider raising a new ticket in our support channel: https://support.atlassian.com 

Kind Regards,
Giuliano Tenedini
Confluence/Crowd Support

This widget could not be displayed.

I had the following link provided to me. This certainly looks good and I will give it a try!

https://confluence.atlassian.com/display/CONFKB/How+to+bulk+edit+JIRA+Issue+Macro+to+point+to+a+different+JIRA+instance

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

399 views 4 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you