Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Help - Our account has been frozen and we are locked out

Our account went onto the trail for the standard plan automatically, as we loaded 11 users by accident instead of 10. 

I have now removed them from the account and re-selected the free plan, however, our Confluence access has been suspended!

All our documentation is on there and we are quite desperate to unlock it. 

SInce we only have 8 users on our account now and have reselected the free plan, surely we should be able to access it? 

1 answer

1 accepted

0 votes
Answer accepted

Hi @Mary 

If you go to Settings > Billing > Manage Subscriptions, it will tell you the products you are subscribed to (e.g. Jira, Confluence etc) and also the number of users who have licenses assigned. This is the best way to check your license assignment.

If this number is over 10, then you may have a user within a group that is granted access to Confluence

Thanks @Callum Carlile _Automation Consultants_ for the assistance. 

Unfortunately, I had already actioned that. I got hold of the support team and they updated my account to reflect correctly. 


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence

Miss the Confluence demos at Team 21? Watch them here!

Phew, Atlassian Team 2021 blew by. With dozens of demos and a handful of keynotes, you may have missed some of the awesome Confluence Cloud sessions. Don't' worry, you can watch them all here or on Y...

400 views 2 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you