Our account went onto the trail for the standard plan automatically, as we loaded 11 users by accident instead of 10.
I have now removed them from the account and re-selected the free plan, however, our Confluence access has been suspended!
All our documentation is on there and we are quite desperate to unlock it.
SInce we only have 8 users on our account now and have reselected the free plan, surely we should be able to access it?
If you go to Settings > Billing > Manage Subscriptions, it will tell you the products you are subscribed to (e.g. Jira, Confluence etc) and also the number of users who have licenses assigned. This is the best way to check your license assignment.
If this number is over 10, then you may have a user within a group that is granted access to Confluence
Phew, Atlassian Team 2021 blew by. With dozens of demos and a handful of keynotes, you may have missed some of the awesome Confluence Cloud sessions. Don't' worry, you can watch them all here or on Y...
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