Handling unexpected error on livesearch macro

Hi Guys,

Have you experienced this kind of error message when using the livesearch macro? "An unexpected error has occured at the server side. Please contact Confluence administrator regarding this." please help if you found a solution to this.


3 answers

First thing I would do is rebuild the index. You can do this in the admin panel by selecting "Context Indexes". Click Rebuild.

There's additional information here:




1 vote

Hi there,

You might want to check your Server Base URL https://confluence.atlassian.com/display/DOC/Configuring+the+Server+Base+URL. Some Macro will break if the server base url is not configred properly.

If that doesn't help, you will need to check the stack trace in your atlassian.confluence.logs for more clue. I would suggest you to report this issue in https://support.atlassian.com/ . Atlassian Support engineer will help you investigate this issue.

Kind Regards,
Jing Hwa

Hi Matthew,

Thanks for the suggestion, I rebuild the index but to no avail. Do we have other ways to fix it?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,111 views 1 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you