Handling unexpected error on livesearch macro

Hi Guys,

Have you experienced this kind of error message when using the livesearch macro? "An unexpected error has occured at the server side. Please contact Confluence administrator regarding this." please help if you found a solution to this.


3 answers

First thing I would do is rebuild the index. You can do this in the admin panel by selecting "Context Indexes". Click Rebuild.

There's additional information here:




1 vote

Hi there,

You might want to check your Server Base URL https://confluence.atlassian.com/display/DOC/Configuring+the+Server+Base+URL. Some Macro will break if the server base url is not configred properly.

If that doesn't help, you will need to check the stack trace in your atlassian.confluence.logs for more clue. I would suggest you to report this issue in https://support.atlassian.com/ . Atlassian Support engineer will help you investigate this issue.

Kind Regards,
Jing Hwa

Hi Matthew,

Thanks for the suggestion, I rebuild the index but to no avail. Do we have other ways to fix it?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

264 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you